CERTIFICATES
Introduction to IT Service Management (ITIL)
OVERVIEW
MCIT certificate in Introduction to IT Service Management provides a comprehensive foundation in managing IT services effectively. This course covers key principles and practices essential for delivering high-quality IT services that align with business needs. Students will learn about ITIL frameworks, service lifecycle, and best practices for improving service delivery. The curriculum is designed to equip both beginners and experienced professionals with the skills needed to enhance organizational IT performance. Through practical exercises and real-world case studies, participants will gain valuable insights into managing IT services efficiently.
- 24 March 2025
- 45 Hours
- Contact the Advisor
- Talk to an Advisor
Instructor Led
KEY FEATURES
Get trained by industry Experts
Our courses are delivered by professionals with years of experience having learned first-hand the best, in-demand techniques, concepts, and latest tools.
Official Certification curriculum
Our curriculum is kept up to date with the latest official Certification syllabus and making you getting ready to take the exam.
Tax Credit
Claim up to 25% of tuition fees and education tax credit from your taxes.
Discount on Certification Voucher
Upto 50 percent discount voucher will be provided.
24/7 Lab access
Our students have access to their labs and course materials at any hour of the day to maximize their learning potential and guarantee success.
COURSE OUTLINE
Introduction to IT Service Management
This module delves into the essentials of IT Service Management in today's dynamic environment. It explores the roles of service providers, consumers, and other stakeholders, highlighting their interactions and processes. The course emphasizes the importance of service relationships, business analysis, and effective service catalogue management, alongside building robust relationship management strategies.
This module encompasses essential topics such as Information Security Management, Knowledge Management, Measurement and Reporting, Project Management, IT Asset Management, Risk Management, Capacity and Performance Management. It also includes practical ITIL use cases and workshops to reinforce learning and implementation strategies. This module is designed to equip professionals with the skills needed to effectively manage and optimize IT services across various organizational contexts.
ITIL Management Practices encompass a suite of methodologies crucial for effective IT service delivery. This module addresses Change Control, Request Management, Incident Management, Monitoring and Event Management, Problem Management, Service Continuity and Availability Management, and Service Configuration Management, ensuring streamlined operations and service excellence.
The module on Computer and Server Hardware covers essential topics such as understanding hardware components and their functions within computers and servers. It explores various types of computers and servers, highlighting their distinct roles and configurations. Additionally, it introduces operating systems and hypervisors, essential software that manage and utilize hardware resources efficiently. The module also provides an overview of cloud environments, emphasizing their role in modern computing, and offers practical insights into working with computer and server hardware components for effective deployment and management.
Computer Networks module explores essential components like routers, switches, and servers, highlighting their roles in data transmission and network management. It delves into network layers, illustrating how protocols like TCP/IP facilitate communication between devices. Additionally, the course covers various network infrastructures, emphasizing their design and deployment in modern IT environments
SKILLS ACQUIRED
WHO SHOULD APPLY?
While we encourage all interested applicants to apply, to enter our certification program you must be :
Interested in gaining IT knowledge and enter into real world IT domain, switching careers in IT or applying for entry level positions
Introduction to IT Service Management Certification.
Upon completing this cerification course you will:
- Receive an industry-recognized certificate from MCIT.
- Be prepared for the official Introduction to IT Service Management Certification.
INSTRUCTOR SPOTLIGHT
Ahmad Mousavi
After a successful stint with Quebec's top game developer, Ubisoft as a virtualisation architect, Ahmad stepped aside to pursue his passion for teaching & developing IT infrastructure for medium sized enterprises, ground up. A product of Iranian university. He is the head of IT infrastructure & facility at Montreal College of Information Technology. A key resource in career pathway & mentorship for aspiring virtualisation experts.
